Frequently Asked Questions
How long does shipping usually take/What is the ordering process?
Shipping varies item by item. "Ready to ship" items are usually delivered in 2-5 business days. For hair bundles and lace peices delivery is 5-10 business days. For wigs please allow 7-14 business days. Wig making is an art and an investement so please allow us to deliver you the best quality possible. All orders over $50 are shipped with signiture confirmation.
What is the difference between 3D/4D and 5D mink lashes?
The "D" stands for dimensional, the number stands for how many lashes there are vs your own lash. My 3D mink lashes are my most natural looking lash strips so they're often described as fluffy, wispy and light! The effect would be similar to a classic set of lash extensions. These are the perfect lash that you would wear to any formal event or doing daily activities. My 4D mink lashes are fluffier they would be considered similar to a hybrid lash extension set. These lashes are really voluminous and have more mink hair than the 3D lashes so they're thicker. Some have a gradient of length to make certain looks (ie. Cat-eye, Russian volume etc.), they can be described as sexy and voluptuous! My 5D mink lashes are the thickest fluffiest lashes there are! They are 25mm lash strips that are big, attention grabbing and room commanding lashes for Queens ready to make an entrance! They can be described as bold , full-bodied and beautiful.
How much hair do I need?
A full sew-in weave with virgin human hair, would need approximately 10-12 oz of hair. We recommend purchasing 3 bundles of hair for lengths 14"-20". We recommend 4 bundles for lengths 22" or longer. Keep in mind that since the hair is sold by total weight, the rule is: "The longer the hair the shorter the weft."
Can I dye/color the hair?
Yes, you can color the Queen Collection, straighten, and re-use the hair. This is 100% virgin hair that has never been permed, relaxed or color treated before. You can color the hair, however once virgin hair is treated in anyway, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized. This hair bleaches to a #27 .
How long does the hair last?
This hair can last for a long time, the better you care for the hair the longer use you will get out of it. Many of my clients use the Queen collection hair for 2-4 years or longer.
What are maintenance instructions for all textures?
Condition at least once every two weeks for best shine.
Rinse thoroughly with warm water.
Apply leave-in conditioner and comb through with a wide tooth comb, starting with the ends working your way up to the top.
Let the hair air dry.
What is recommended for daily maintenance?
Hair-Use styling products minimally to avoid build up.
For Wavy & Curly hair use a spray bottle of water for natural look.
For "WET" looks, we suggest a leave in conditioner & water.
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp.
Let hair air dry.
Style as desired.
use heat protectant if straightening as to avoid heat damage.
What is the return/exchange policy?
We do not accept returns or exchanges unless we send you the incorrect product. All orders over $50 are sent with signature confirmation. Packages under $50 will still be shipped priority mail. Once tracking is sent you are encouraged to have your package held at your local post office if you may not be home. We are not responsible for lost, stolen or damaged packages.